Introduction: “Good day, my name is [Your Name], and I’m a licensed paralegal specializing in matters related to the Landlord and Tenant Board. I’m a trusted Paralegal with Ontario Landlord Help GROUP and work for Landlord Pro Legal Services. We only work on landlord files and never tenants.”

Acknowledgment and Purpose: “Thank you for setting aside 15 minutes of your time for this consultation. During our discussion, my goal is to grasp the issue you’re currently grappling with and collaborate on finding a resolution.”

Compliance Disclaimer: “I must emphasize that in accordance with the regulations set forth by the Law Society of Ontario, I am unable to offer specific legal advice until you’ve formally engaged our firm. Nevertheless, I can attentively listen to your circumstances and outline potential solutions, including associated expenses.”

Engagement: “Before we proceed, it’s important to note that today’s consultation will be recorded for quality assurance purposes. This allows us to better strategize on your behalf should you decide to utilize our services. I assure you that any confidential information shared will be treated with the utmost discretion.”

Request for Discussion: “Now, please feel at ease to elaborate on the details of the issue you’re facing.

“Thank you for entrusting us with your matter. Your time and confidence in consulting with our team are genuinely appreciated.”

Next Steps: “Within the next 20 minutes, one of our team members will send you a summary email. This email will outline our proposed approach to addressing your situation, along with the necessary steps for you to proceed with our assistance.”

Importance of Feedback: “Furthermore, you will receive a survey from one of our team members via email. Your feedback is invaluable to us as it enables us to refine and enhance our consultation process for future clients. Please take a moment to share your thoughts with us.”

Closing Statement: “Once again, we extend our gratitude for your cooperation and trust. Be assured that we are dedicated to delivering the highest level of service possible. Should you have any further questions or concerns, please do not hesitate to contact us. Have a wonderful day!”

Time Constraint: I apologize for the abruptness, but I have another call scheduled shortly. Our timeslots are automated by the system.

Offer Solution: If you feel we haven’t covered everything adequately, we can schedule a strategy session for further discussion. You’ll receive details on this in the recap email, typically sent within 20 minutes.

Closure: Once again, I truly appreciate your time and interest in consulting with us.

Goodbye: Take care, and have a great day!